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Why are so many people disenchanted with their products?

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  • Why are so many people disenchanted with their products?

    I have thought about this for a while now and it just may be that as some developers have altered their systems ie. from weeks to points, like Mc Donalds have done . This may have led to there being more people who are unable or perhaps unwilling (because of age) to learn how to adapt to a new way of working in order to book their holidays through these changed products. They are also getting older and so less likely to look forward to the airport hassle etc. So they think that the time is right to move on? We have to accept that many aged members may well have been using a system that has remained constant for many years and it is a known fact that people do not react positively to change.
    Last edited by mavo; 17-07-2017, 01:44 PM.

  • #2
    If we accept that Timeshare has a disproportionate number of older members who are no doubt set in their ways. Having used their product the same way for many years it is no small wonder that some struggle to get their heads around new systems and new working practices.

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    • #3
      One of the main arguments and comments I receive regarding the point system, is one of not being able to get the week they want, there is a very good reason for this. When timeshare worked on the fixed week system, you were guaranteed the week you bought, they could only sell 51 weeks per apartment, once all the weeks were sold that was it, nothing else to sell. With the points system you are not a member of the resort, you are a member of the vacation club, there may be more members than weeks available, so it is subject to availability. Most of those who require the "high season" or school holiday weeks, are those with children or even the school teachers themselves. For those not tied to school holidays this is not a problem. Yes the points system does allow flexibility, but it also gives rise to disappointment, which in turn leads to disenchantment with the product. It also does not help when members find that the weeks they want are available on line to non members, sometimes for less than the annual maintenance fees. This in itself is another point of contention among members, why should we pay thousands to be members, pay our annual fees then not be able to book because they are booking to the general public. It is no longer the exclusive product we first purchased. This is one of the reasons the Spanish Supreme Court has made the selling of points and floating weeks illegal, you are not guaranteed what you are purchasing. All the problems we see with timeshare today is a result of greed by the developers themselves, it is they who have caused the problem with what was once a good concept. It is a time for change, developers need to start to take notice of the consumers who have kept them in business.

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      • #4
        Originally posted by Timeshare Insider View Post
        One of the main arguments and comments I receive regarding the point system, is one of not being able to get the week they want, there is a very good reason for this. When timeshare worked on the fixed week system, you were guaranteed the week you bought, they could only sell 51 weeks per apartment, once all the weeks were sold that was it, nothing else to sell. With the points system you are not a member of the resort, you are a member of the vacation club, there may be more members than weeks available, so it is subject to availability. Most of those who require the "high season" or school holiday weeks, are those with children or even the school teachers themselves. For those not tied to school holidays this is not a problem. Yes the points system does allow flexibility, but it also gives rise to disappointment, which in turn leads to disenchantment with the product. It also does not help when members find that the weeks they want are available on line to non members, sometimes for less than the annual maintenance fees. This in itself is another point of contention among members, why should we pay thousands to be members, pay our annual fees then not be able to book because they are booking to the general public. It is no longer the exclusive product we first purchased. This is one of the reasons the Spanish Supreme Court has made the selling of points and floating weeks illegal, you are not guaranteed what you are purchasing. All the problems we see with timeshare today is a result of greed by the developers themselves, it is they who have caused the problem with what was once a good concept. It is a time for change, developers need to start to take notice of the consumers who have kept them in business.

        Unfortunately I have to agree to some extent with what you say and yes the lack of availability is one of the main reasons for discontent in the points systems. However much of this supposed lack of availability comes from those people who all need to book at school holiday times and I have a sneaky feeling that some of this is down to a lack of knowledge of how to use the systems. It is essential that if you need to book for time in school holidays then you have to book at the earliest opportunity and not 3 months before you wish to travel. If you hold fixed weeks you are in the same position if those fixed weeks do not fall in school holidays ... There is only so much inventory, be it points or weeks....I have to agree that the system of points is not perfect but then neither is the system of weeks if they do not suit the times you can take your holidays. It is no different if you wish to book a hotel stay in school holidays. If you wait too long there may be nothing left...... Our Guides advise that you book early to avoid disappointment...... If we now get people saying that they cannot book as soon as accommodation becomes available then they have to question whether they were wise to buy into the product in the first instance. Again our Guides will be showing people how to purchase products that suit them as opposed to those that some are pushed into purchasing by forceful reps.Timeshare is a great concept which is being spoiled by not only developer greed but also by the poor booking practices of some consumers or poor decisions as to the suitability of products for individual purchasers circumstances.

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        • #5
          You do have a valid point. Maybe the lack of after sales service on how to use is a contributing factor.

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          • #6
            This is exactly why we are trying to educate users.... Because of the failure of the developers to do so. They expect sales to update consumers when they have no incentive to do so. So what do sales do? They use the lack of understanding by consumers as an excuse to sell them more of what they already do not know how to use!! The result is complaints and negative publicity but hey ho! Who cares...they all have short term gain for long term pain.

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            • #7
              That is just what my US colleague has been saying in her articles. Check out Irene Parker on my website.

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              • #8
                Are starting to understand the problem.

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                • #9
                  I get all Irene's posts direct to my email with a link to InsideTimeshare and it seems to me that there are many parallels between what we have to put up with over here and what they have in the US and Canada... Let's hope that between us all we can make a difference by coming from slightly different directions.. We all have the same objectives and that is to get value out of what we bought in to, be that as value for money holidays or as a last resort resale options.


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                  • #10
                    We do have something in common.let's work together. I am meeting with Irene again in October.

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                    • #11
                      There is virtually NO after care service and there has not been for years with most timeshare companies. There needs to be a shift from playing a lip service to this and coming away from looking at their members as customers for one off on going purchases too looking at them as clients. Clients need servicing to ensure they know how to use their product effectively. This would encourage their members to recommend family and friends and create a far better reputation. They appear to have no structure or strategy of effective education once the member joins.
                      Last edited by Charlie1; 28-08-2017, 09:06 PM.

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                      • #12
                        Yes I know!!...This reply was meant for Charles not Charlie1. Lol😉
                        Last edited by mavo; 28-08-2017, 08:19 PM.

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                        • #13
                          Originally posted by mavo View Post
                          Yes I know!!...This reply was meant for Charles not Charlie1. Lol😉
                          I am aware that this was meant for Charles this was just me joining in

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                          • #14
                            Originally posted by Charlie1 View Post

                            I am aware that this was meant for Charles this was just me joining in
                            Yes but Charles may not be😊

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                            • #15
                              Charlie1 has a valid point, the problem is if members know how the product works, upgrading would be impossible. Diamond in the US admits 70% of sales are to existing members. Just look at the stories myself and Irene deal with on our advocacy page.

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