Customer Service is it real?
Having just experienced probably the worst customer service I have ever had from the retail sector. I wonder what most people employed in Customer Services think that their job is?
I expected an online order delivery at the latest today, having ordered before 9.30 Monday morning and being told that the delivery was 3 to 5 working days and orders placed before 11.00 am were classed as the day of order being one of the 5 days.
On phoning up Customer Services today I was told that delivery would be next Wednesday at the earliest. I said ."that is not good enough as i want and need my goods today as promised" They replied that there was nothing they could do about it. I replied "you mean that there is nothing that you are prepared to do about it"..." Is this a sample of your customer services" "I do not care if somebody has to find one in a store somewhere put it in their car and deliver it to me" "It is your mess, you created it and it is up to you to sort it" Their reply was along the lines of ..We are not allowed to do that and you will have to wait until Wednesday.
I suggested that they rang round and found a store with the item in stock. This they did and reserved the item for me in a local town. I have since picked the item up. My point is. What on earth has gone wrong with Customer Services when the customer has to provide the solution to problems that the selling company creates and they just cannot be bothered or are not allowed to put Customer Service in practice and come up with workable solutions to their own companies problems. It is Customer Services and the words "we cannot", "we are not allowed to," "it is against our policies etc." should never be allowed to be uttered from the mouths of employees in Customer Services. It is about going the extra mile.
Blocking consumers from making contact with the people who are capable of addressing the problems within Customer Services will never ever improve the situation either .
Having just experienced probably the worst customer service I have ever had from the retail sector. I wonder what most people employed in Customer Services think that their job is?
I expected an online order delivery at the latest today, having ordered before 9.30 Monday morning and being told that the delivery was 3 to 5 working days and orders placed before 11.00 am were classed as the day of order being one of the 5 days.
On phoning up Customer Services today I was told that delivery would be next Wednesday at the earliest. I said ."that is not good enough as i want and need my goods today as promised" They replied that there was nothing they could do about it. I replied "you mean that there is nothing that you are prepared to do about it"..." Is this a sample of your customer services" "I do not care if somebody has to find one in a store somewhere put it in their car and deliver it to me" "It is your mess, you created it and it is up to you to sort it" Their reply was along the lines of ..We are not allowed to do that and you will have to wait until Wednesday.
I suggested that they rang round and found a store with the item in stock. This they did and reserved the item for me in a local town. I have since picked the item up. My point is. What on earth has gone wrong with Customer Services when the customer has to provide the solution to problems that the selling company creates and they just cannot be bothered or are not allowed to put Customer Service in practice and come up with workable solutions to their own companies problems. It is Customer Services and the words "we cannot", "we are not allowed to," "it is against our policies etc." should never be allowed to be uttered from the mouths of employees in Customer Services. It is about going the extra mile.
Blocking consumers from making contact with the people who are capable of addressing the problems within Customer Services will never ever improve the situation either .
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